Customer Help
Our happiness team is always here to assist.
Answers to all of your common questions
Orders and Shipping
Your lenses and frames will be manufactured and shipped within 7-10 business days. You can choose to pick up from your local Optical Near ME location OR get your glasses shipped to your home or work!
After you place an order, we will create an account for you. You will need an active eyeglass prescription if you are ordering prescription eyeglasses or sunglasses. No prescription? No problem! Schedule a meeting with your local Optical Near ME:
Simple! Just update your account or you can send us an email
Please feel free to use our customer care portal to track your order or call us:
We have access to thousands of frames and can find you anything you want. Not finding the right frame for you? Click here to send us a special request
We can direct you to a local Optical Near ME provider that has an optometrist on staff. Click here to find an Optical Near ME.
Optical Near ME has national coverage. We will do our best to give you access to an Optical Near ME in your neighborhood so you can support your local community AND have easy access to great glasses!
Optical Near Me works hard to provide top quality eye wear that is affordable regardless of your insurance provider. Typically our cost of frames and lens are even LESS than your out of pocket costs with insurance and you can save thousands when considering your annual insurance contribution.
What makes us different?
Our promise to you
We accept returns for products that have a manufacturer’s defect. Since our products are custom-made, we do not accept returns outside of manufacturer’s defect.
Is your order wrong? Reach out to us now so we can help you.
We can help you to get a replacement immediately, please contact us
Returns should be sent to
YES! With our ship to store option, you can have your glasses shipped to your local Optical Near ME for easy pick up. Adjustments and repairs are included free of charge.
Optical Near ME uses virtual try-on and fitting software that is designed and monitored by expert eyecare professionals. This means your fit and comfort are our top priority. You will receive top quality products that are measured and custom-designed for YOU!
The Optical Near Me frames and lenses are all manufactured with the highest standards in the optical industry. Our lenses are private labelled and contain features that are not available in other optical shops. Our frames are designed and manufactured with distinction. We do not use mass-produced factories. Most of our frames are hand made.
Once an item is sold out, it is typically not available again. This is why it is so important to grab your favorite frame when you find the perfect fit!